Integrated Technical Support for OEMs
Integrated Technical Support for OEMs provides modular, certified support (ISO 13485, MDR) to medical device manufacturers, integrating seamlessly into their production and after-sales processes.
Our Approach
Thanks to on-site data-sharing solutions and computerized management systems, every piece of equipment can be monitored in real time, optimizing interventions, maintenance, and logistics.
24/7 support ensures immediate availability in urgent situations, while digital processes enhance effectiveness by ensuring traceability, efficiency, and full integration with the customer’s systems.
Areas of Expertise
In the laboratories, activities include repairs and scheduled maintenance, device sanitization, and performance testing according to clinical standards, supported by efficient warehouse and logistics management to ensure operational speed.
Additionally, nationwide on-site maintenance provides coverage with over 10,000 interventions per year, including urgent cases. Completing the service offering, refresh and refurbish operations—carried out by highly qualified personnel—range from simple aesthetic restorations to complex procedures involving disassembly, cleaning, calibration, and reassembly.